Strategic forward-thinker with extensive experience in change leadership and customer relationship management.
Operational and project experience in global shared services, supply chain management, and strategic development with proven skills as a confident communicator and an execution-driven decision maker.
Formal education in Business and Information Technology with professional experience in business transformation, procurement and supply chain, business to business marketing, strategy formulation, and management consulting.
International experience including consulting and project work in Australia, operational and people management responsibility in Malaysia, with widespread on-site project work throughout ASEAN including Singapore, Thailand, Indonesia, and Philippines.
Successfully managed the centralisation of order management and logistics services to our delivery center in Kuala Lumpur for three Siemens' divisions across seven countries. Responsible for managing the change, resourcing, and process transformation, while ensuring operational stability. Achieved savings of >100k EUR for internal customers.
Managed the successful implementation of the 'Document Delivery' project; a customer satisfaction initiative designed to provide Siemens' customers with complete order transparency end to end – from order confirmation and delivery through to invoicing. Achieved total project implementation cost 14 percent under budget, with significant reductions in manual order document handling.
Responsible for Supply Chain Management, Functional Shared Services in addition to responsibilities as Head of Business Shared Services.
Oversee the operations and business development within ASEAN region for procurement and logistics transaction services. Responsible for a team of ten people providing indirect material purchasing and supplier data management services for Malaysia, Singapore, Indonesia, and Philippines.
Responsible for the operations, profit and loss, business development, and customer engagement for the Business Shared Services offering portfolio. Directly responsible for a team of thirty people providing primarily order management and logistics services for five Siemens divisions in ASEAN.
Responsible to collaborate with process owners to identify long term needs and opportunities, as well as understand business strategy, in order to deliver productivity and cost savings for the organisation.
Bachelor of Information Technology Scholarship Course
Certificate III in Information Technology (Software Applications)
Certificate II in Information Technology
Managed the successful centralisation of order management and logistics services across seven countries within ASEAN.
Developed customer, competitor, and market analysis in Australian Healthcare and Energy sectors.
Established process consulting and data management business providing support for five countries.
Implemented a redesigned order management process to significantly reduce manual document handling and enhance customer satisfaction.
Direct management responsibility of 40+ employees in a shared service environment.
Developed a comprehensive power station market forecasting tool to drive transparency of competitor installed base and opportunity identification.